Franklin, NC · Roofing & General Contracting · NC Licensed

About Appalachian Contracting

A roofing company that grew into a contractor. We started on roofs in Franklin, and roofing is still most of what we do. But homeowners who trusted us with a roof kept calling back about the gutters, the deck, the addition, the whole build — so we stopped handing them to strangers. Today we take on the exterior and most of what sits behind it, across Macon, Jackson, Swain and Haywood counties. Licensed, insured, and small enough that you will deal with the same handful of people from the first call to the last nail.

4.9★ · 70+ Google reviews NC Licensed & Insured #109293 Founded in Franklin

Call Caity · 828-634-5200

Why the name changed.

We started as a roofing company, and roofing is still most of what we do. But customers who had been happy with a roof kept calling back about the addition, the kitchen, the deck, the whole build. For a while the answer was a referral to somebody else. Eventually it stopped making sense to hand good customers to a stranger for work the crew could already do.

Appalachian Roof Restoration is now Appalachian Contracting. Same Ken, same crew, same guarantee. The name just describes the work more honestly than it used to. If you hired us for a roof three years ago, nothing about who shows up has changed.

This is the third name we have worked under, and the reviews reflect that. Some of the older ones on Google say WNC Roof Restoration, some say Appalachian Roofing. Same business, same owner, same crew the whole way through.

Who You’ll Deal With

You will know who is on your roof.

Caity answers the phone. Josh or Ken writes your estimate and climbs the roof — whichever of them can reach you soonest. Our crew does the work, and our customers name them in reviews. Then Ken walks the finished job himself and signs it off before you are billed. No call center, no commissioned sales rep.

Caity Hurst

Office Manager

Caity answers when you call or text 828-634-5200. She has been in roofing since 2020, starting in bookkeeping and widening out from there, and joined us in 2024.

She runs scheduling, production coordination, billing and the day-to-day work that keeps a job moving from first call to final invoice. Bachelor’s in Accounting from Western Carolina University, currently finishing her Master’s.

“Caity was willing to talk with me whether it was day, night or the weekend.” Glenda Pharr · roof repair · Google review

Josh Smith

Senior Estimator

Josh has been in roofing and construction since 1995 — more than 30 years. He came up through nearly every part of commercial roofing: low-slope systems, standing seam metal, and custom sheet metal fabrication.

He worked through Foreman, Superintendent, Service Manager, Estimator and Operations Manager, plus two years running custom home construction. He climbs the roof, writes the estimate against what is actually up there, and tells you when a repair will hold.

Ken Smith

Owner-Operator

Ken is a third-generation tradesman and the first in his family to become a full contractor. He started out on job sites as a cleaner, learning from the tradesmen around him, and has worked roofing since he was 18.

He spent years as a roofing technician for another local company before starting out on his own, because he believed Franklin deserved better work at a fairer price. He writes estimates, climbs roofs and runs the crew — and he personally walks every finished job and signs it off before you are billed. His license number is on every invoice.

“The best customer service ever- from Caity to Ken!!!” Donna Ellenburg · skylight installation · Google review

Credentials

Licensed by the state. Insured for the work.

North Carolina regulates residential and commercial building through the NC Licensing Board for General Contractors. Ask for any of this in writing and we will send it.

01 · License

NC General Contractor

Ken Smith holds North Carolina license #109293. Verifiable through the NC Licensing Board for General Contractors. The number is on every estimate and every invoice.

02 · Insurance

General Liability

Liability insurance carried on every job. Ask for the certificate of insurance and we will send it before work begins. An uninsured contractor’s mistake on your property is not covered by your homeowners policy.

03 · Permits

Pulled, Not Skipped

Permits pulled through Macon County and the relevant municipality where the work requires them. Unpermitted work becomes your problem at resale, not ours.

04 · Public Work

Federal & Municipal

The Great Smoky Mountains National Park visitor center in Cherokee and the Town of Franklin water plant. Public projects are awarded on vetting and inspected to standards a home never faces.

05 · Warranty

3 to 5 Years on Workmanship

On top of the manufacturer’s material warranty. Materials fail rarely. Installation is what fails, so that is what we stand behind.

06 · What We Decline

Honest About Scope

We do not do plumbing, electrical, HVAC, landscaping, pools, septic or tree work. Licensed trades come in where code requires a specialist. We would rather refer it than fake it.

The Firm Handshake Guarantee

Every Appalachian Contracting job is backed by a firm handshake. If it isn’t right, we make it right. No job is fully billed until you are satisfied with it, and the workmanship carries a 3 to 5 year warranty depending on the job.

Roof Repair & Storm Damage
Roof Replacement
Kitchen Remodeling
Bathroom Remodeling
Decks & Porches
Seamless Gutters & Guards
Siding, Soffit & Fascia
Additions & New Construction

Call Appalachian Contracting · 828-634-5200

Firm Handshake Guarantee seal from Appalachian Contracting in Franklin, NC

About Appalachian Contracting

FAQ

Who actually shows up to my property?

Ken Smith, the owner, or Josh Smith, our senior estimator — whichever of them can reach you soonest. Both climb the roof themselves and both write the estimate. You are not handed to a commissioned sales rep who has never held a tool.

How much experience is behind the work?

Ken is a third-generation tradesman, the first in his family to become a full contractor, and has worked in roofing since he was 18. Josh, our senior estimator, started in 1995 and has more than 30 years across commercial roofing, sheet metal and custom home construction. The company name is only a few years old — the people are not.

Why did the name change?

Only the name changed. Same Ken, same crew. Customers kept asking whether we could handle the addition or the kitchen too, so we changed the name to match the work we were already doing. Appalachian Roof Restoration is now Appalachian Contracting.

Are you licensed and insured?

Yes. North Carolina license #109293, and liability insurance on every job. Ask for the certificate any time and we will send it.

What is the firm handshake guarantee?

If it isn’t right, we make it right. No job is fully billed until you are satisfied with it, and the workmanship carries a 3 to 5 year warranty depending on the job, on top of whatever the manufacturer covers on materials.

Where are you based?

33 Riverview Street, Franklin, NC 28734, with roughly a 50-mile working radius across Macon, Jackson, Swain, Haywood and into Buncombe.

Do you do commercial work?

Yes. Federal, municipal and commercial projects including the Great Smoky Mountains National Park visitor center in Cherokee, the Town of Franklin water plant, a dialysis center in Murphy and downtown buildings in Bryson City.

Request a Free Estimate

Let’s get your project handled.

Free on-site estimate, an honest written price, and a firm handshake guarantee on every job across Western North Carolina.

or Call 828-634-5200

Free Estimate

Prefer we call you?

Answer a few and we call you back the same business day.

How can we help?

Where is your property?

Town is enough for now.

What’s your name?

So we know who we’re calling.

What’s the best number to reach you?

No spam. Your info goes straight to us.

Last one, your email.

Optional, but it’s where we send your written estimate.

Free estimate. No obligation. No trip charge.

Thank you, we’ve got your request.

Thanks for reaching out. A real person here reads every one of these, and we’ll call you back today.

Today. We call you back, usually within a couple of hours.
Then. We set a time to come out and look at your roof in person.
Free. The on-site estimate costs you nothing. No trip charge, no obligation.

Rather not wait on us? Call and we’ll pick up.

Call 828-634-5200

One small favor while you wait. Make us a preferred source on Google. It puts our answers in front of you first the next time you go looking for roofing help around here.